To request a routine appointment:

• phone us on 0131 441 3119, Monday to Friday from 10am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 10am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request an urgent on the day appointment:

• phone us on 0131 441 3119, Monday to Friday from 8am.
• visit the surgery and speak with a receptionist, Monday to Friday from 8am.

We cannot guarantee that once the urgent on the day GPs slots are full that you will be seen that day and may be asked to call the following morning.

Our trained Reception Staff will still ask the nature of your problem in order that they can triage you to the correct Health Professional as not all health problems need seen by a GP.  

However you choose to contact us, we may offer you a consultation:

• face to face at the surgery
• by phone

All our appointments are face-to-face unless a telephone call is specifically asked for and definitely won’t require to be examined by a GP.  

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

To cancel your appointment:

• phone us on 0131 441 3119, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by face-to-face or phone.
• if you need an interpreter
• if you have any other access or communication needs

If you need medical help now, use NHS 24 or Call 111.

NHS 24 is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please note that the surgery will now close every Wednesday lunchtime between 12.15pm and 1.15pm for Staff Training.  In the event of a medical emergency please hang up and dial 999. 

If you have an urgent medical problem which cannot wait until the surgery re-opens please call 07749162314.

This number is not manned at any other time and we will not respond to any messages left during our normal opening hours.